Refund & Cancellation Policy

Effective date: May 1, 2026.

This policy applies to online and offline bookings, hearing care consultations, device services, and plan payments made to Audiosen.

Appointment cancellation requests should be shared as early as possible through phone or email. Timely rescheduling requests are generally accommodated subject to slot availability.

If Audiosen cancels a confirmed appointment due to operational constraints, customers may choose a rescheduled slot or applicable refund for the affected service fee.

Refund eligibility depends on service type, device category, payment channel, and whether the service has already been delivered or consumed.

For hearing aid device purchases, trials, rentals, consumables, and custom-fit products, return and refund outcomes are subject to product condition, hygiene handling, manufacturer terms, and documented service scope.

Approved refunds are processed back to the original payment method where possible, and processing timelines may vary by bank or payment provider.

Non-refundable items may include completed consultations, already-rendered service sessions, used consumables, damaged products, and partially used plan durations unless otherwise committed in writing.